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Contact

Sherri Braaksma
Instructional Computer Facilities Supervisor
Email: c-helpdesk@gcccd.edu

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Help Desk

Contact us

Phone: (619) 660-4395
Email: c-helpdesk@gcccd.edu

The help desk is staffed during Fall 2016, Monday-Thursday, 7:30am-7:30pm and Friday from 7:30am-3:00pm however, students are encouraged to call and leave a voice message or email anytime.

Please have your student ID number at the time of your call.

How we can help

The Help Desk is your best resource for troubleshooting technical difficulties associated with your student accounts. These problems include but are not limited to:

  • Incorrect username and/or forgotten password
  • Unable to log in to your student e-mail, the campus network or campus Wi-Fi, the library database and or your Blackboard course.

When to seek outside help

Knowing who to call and when is invaluable and saves precious time. This especially crucial if you are enrolled in an online course. The following is a list of tasks that are not supported by the help desk:

  • Resetting Web Advisor passwords
    We are no longer able to provide this service due to FERPA laws. http://www.cuyamaca.edu/services/admissions/ferpa.aspx 
    Contact Admissions and Records at 619.660.4275.
  • Troubleshooting your home computer
    Consider using the Tech Mall on campus (E-121) as a backup plan when your home system is down
  • Problems associated with your Internet Service Provider (ISP)
  • Resetting quizzes/tests in Blackboard
    Contact your instructor
  • Tutoring
  • Installing/downloading course software for your classes or any software
  • Configure your hardware, software, e-mail or browser
  • Problems with the CCCApply website
    Learn more about CCCApply here

Information we need

We really want to help you. When you call or e-mail us, please have the following information available:

  • Name
  • Telephone number
  • Username
  • Colleague ID number
  • 6-digit date of birth
  • Course Name
  • Course Section Number
  • Instructor's Name
  • Brief description of the problem

Learn more about how to find your WebAdvisor Username or Colleague ID here

Last Updated: 12/06/2016

Contact

Sherri Braaksma
Instructional Computer Facilities Supervisor
Email: c-helpdesk@gcccd.edu

  • GCCCD
  • Grossmont
  • Cuyamaca
A Member of the Grossmont-Cuyamaca Community College District