Blackboard Problem Report

If you are currently enrolled in one of Dr. Paul Carmona's courses, please use this form to report a problem accessing or using one of his Blackboard sites.  Please submit a problem report immediately upon encountering a difficulty.  Your prompt communication of a problem will increase the likelihood of a quick solution, and will alert the instructor to a problem that may affect other students as well.

Your Name (as registered):

Your E-Mail Address:

PLEASE double-check the correctness of your e-mail address so that Dr. Carmona can contact you in reply to your report.

Course Section(s) in which you are enrolled:

RELG 120, World Religions

Online Section 1740

Section 1741, Tuesdays & Thursdays, 9:30 - 10:45 am

Section 1742, Mondays & Wednesdays, 9:30 - 10:45 am

Your Blackboard User Name: 

        (Default user name = firstnamelastname)

Also, indicate which of the following is applicable:

My Blackboard account uses my default user name.

My Blackboard user name is different from the default.

I am unsure what my valid user name is; the user name that I input above is only my best guess as to what it could be.  Dr. Carmona may assign me a new one.

Your Blackboard Password:        

        (Default password = your 6-digit birth date—e.g., 012580 for January 25, 1980)

Also, indicate which of the following is applicable:

My Blackboard account uses my default password.

My Blackboard password is different from the default.

I am unsure what my valid password is; the password that I input above is only my best guess as to what it could be.  Dr. Carmona may assign me a new one.

Does one of the following describe your problem? If so, please indicate.

When logged-in to Blackboard, I do not find Dr. Carmona's course listed on my personal welcome screen.

When I am logged-in to Blackboard, I only get an announcement and not the full course site when I click on Dr. Carmona's course.

Suggestion: It is possible that you clicked on an announcement link instead of the course link.  Go back and see if you can locate the course link.

My computer or browser "freezes up" (or crashes) when I try to log in to Blackboard, or when I click on a button/link within Blackboard.

Suggestion #1: This sort of problem can be caused by your firewall, anti-virus software, anti-spyware, pop-up blockers or other security software--especially if you have set the security level too high or turned on security features that conflict with the operation of Blackboard, your browser, etc.  Changing some of those settings is often helpful.

Suggestion #2: Apparent freeze-ups and slow-downs can also result when large numbers of students are simultaneously attempting to submit online assignments shortly before (including the night before) a deadline.  You can avoid those sorts of "traffic jams" by not waiting until "the last minute" to submit online assignments.

Suggestion #3:  The college district's Information Systems office has told me that the new Internet Explorer 7.0 sometimes crashes when multiple website tabs are opened.  If you are experiencing reliability problems like that, you may wish to avoid using multiple tabs in IE 7.0 when working with Blackboard, . . . or try using a different browser.  Future updates will probably improve the reliability of IE 7.0.

Suggestion #4:  If none of the above helps, then come to either the Cuyamaca or Grossmont College campus, and try logging in to Blackboard from a computer in one of the computer labs.  If you find that you are able to log in from a campus computer, but not from your own computer, you may need to consult a computer technician to help you resolve the problem with your personal computer.

 None of the above (Please describe your problem below.)

Describe the Problem (unless already indicated in the above-listed problems).  Please be sure to describe exactly what you saw, exactly what you did, and exactly what happened. 

Click "SUBMIT" (below) to send this report to Dr. Carmona.