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TECHMALL and HELP-DESK SUPPORT SERVICES

Helpdesk

Phone: (619)660-4395

E-mail: c-helpdesk@gcccd.edu

Our campus Help Desk is a team of trained staff who understand the technological complexities used in our instructional classrooms, and computer labs. We will work with you to identify the root cause of the problem and when feasible, we will try to resolve your issue over the phone. Should higher levels of technical assistance be needed, we will post a ticket for the next level of support. 

Helpdesk Hours of Operation
Spring 2019

(January 28, 2019- June 03, 2019)

Day Open Close
Monday - Thursday 7:30am 7:30pm
Friday 8:00am 3:00pm

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Tech Mall

Phone: ( 619)660-4395

E-mail: c-helpdesk@gcccd.edu

The Tech Mall provides a quiet place to study, and provides instructional support to currently enrolled students.

Student ID's - After you have registered, bring a picture ID and your student ID number to either the TechMall E-121 or Admissions and Records at the One Stop, starting the first week of the semester.

Spring 2019

(January 28, 2019- June 03, 2019)

Day Open Close
Monday - Thursday 7:30am 7:30pm
Friday 8:00am 1:00pm
Saturday & Sunday Closed

Student Network Account

Currently enrolled students are provided with a Network Account that is automatically generated for them each semester. This account provides access to instructional resources from any networked computer on campus, which includes: wifi, email, library database, and a student ID. If you need assistance with any of the resources, call or e-mail us and provided the following information:

Name
Username
6-Digit Date of Birth

Telephone Number
College ID Number
Course Name/Section Number/Instructors Name

CANVAS: Students seeking Canvas assistance at Cuyamaca College should continue to utilize their instructor as their first point of contact for support.

WEB ADVISOR: Students having issues logging into Web Advisor should contact the Admissions and Records Department at 619-660-4275 for assistance.

If you need help with third-party, software downloads, or course software, contact your instructor.

Other Important Information

Cost for print jobs

  • B&W: $.15 a page
  • Color: $.75 a page
  • Bring change ($1.00’s or coins, no pennies) for the printers.
  • Cost for the B&W copier is $.15 a page
  • Please bring your own audio headphones.

 

Last Updated: 04/02/2019

Location E-121

Phone

(619) 660-4395
(on campus) x 4395

 

Support Team

Amal Odesh
Eva Zakaria
Fred Geoola

Supervisor

Sherri Braaksma
Instructional Computer Facilities 

  • GCCCD
  • Grossmont
  • Cuyamaca
A Member of the Grossmont-Cuyamaca Community College District