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Computer & Information Science Department:  CIS-208


Cuyamaca College Cisco Networking Academy

CCNP3 TSHOOT - Routing Protocols and Concepts (CIS-208)



Changes to this syllabus may occur anytime during the semester. Notification of changes will be provided via Blackboard announcements.



CCNP TSHOOT (short for TroubleSHOOTing) is the seventh level of Cisco Networking Academy courses and one of three courses for the Cisco Certified Networking Professional designation.  The course covers topics that teach students how to monitor and maintain complex, enterprise routed and switched IP networks. Skills learned are based on systematic and industry recognized approaches to plan and execute regular network maintenance including support and troubleshooting network problems using technology-based processes and best practices. Troubleshooting topics include: Processes for Complex Enterprise Networks; Tools and Applications; Campus Switched Solutions; Routing Solutions; Addressing Services; Network Performance Issues; Converged Networks; Network Security Implementations; and Complex Enterprise Networks. This is a lab-intensive course using Cisco networking devices with comprehensive labs that emphasize hands-on learning and practice to reinforce troubleshooting skills.  


Successful completion of  CIS-205/206/207 or  the equivalent Cisco Networking Academy CCNP ROUTE and CCNP SWITCH classes at another school or possess a current CCNP ROUTE (exam: 642-902) and CCNP SWITCH (exam: 642-813).  


By the end of the course each student will:

         Master Basic Content: Practical application review of content learned during CCNA Semester 1-4. Advancing experience with EIGRP, Multi-Area OSPF, BGP, Routing Protocol Optimization, Branch Office Networking, and IPv6 .

         Master Lab Skills: Increasingly sophisticated router configuration (Classless Routing and Route optimization; Multi-area OSPF, EIGRP, BGP; IPSec VPN, and IPv6 tunnels) and network troubleshooting skills

         Master People Skills: working in teams


By the end of the course, students will demonstrate their understanding of networking by completing the following tasks:

        1.             Pass the Cisco Semester V Comprehensive Final Exam.
        2.             Pass the Cisco Semester V Comprehensive Skills-Based Exam
        3.             Complete the Chapter Lab Assignments



      Given a LAN/WAN configuration scenario, students will be able to:

1)        Identify, evaluate, and select tools, applications, and resources to support networks maintenance processes (a,b)

2)        Plan and implement troubleshooting and network maintenance procedures (a,b)

3)        Identify tools used for specific maintenance and troubleshooting processes(a,b,d)

4)        Diagnose and resolve VLAN, VTP, STP, SVI, inter-VLAN routing, and first-hop redundancy protocol problems (a,b,c,d)

5)        Diagnose and resolve, OSFP, BGP, and route redistribution network routing problems(a,b,c,d)

6)        Diagnose and resolve, EIGRP network routing problems (a,b,d)

7)        Explain common problems related to NAT/PAT, DHCP, IPv6 routing, and tunneling(a,b)

8)        Identify and troubleshoot performance problems on routers and switches(a,b,c,d)

9)        Describe network application services. (a,b)

10)    Identify common problems when integrating wireless, voice, and/or video capabilities into a network. (a,b,d)

11)    Diagnose and resolve control plane, management plane, and data plane security features (a,b,d)

12)    Diagnose and resolve problems with integrated complex enterprise networks. (a,b,c,d)


Required Texts:   

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: Foundation learning for the CCNP TSHOOT 642-832 (Foundation Learning Guides) [Hardcover]; by Amir Ranjbar; 552 pages; Publisher: Cisco Press; 1 edition (April 5, 2010); ISBN-10: 1587058766, ISBN-13: 978-1587058769

Optional Text:    

CCNP ROUTE Portable Command Guide [Paperback] by Scott Empson and Hans Roth; 264 pages; Cisco Press; Pap/Psc edition March 12, 2010;  ISBN-10: 1587202492;  ISBN-13: 978-1587202490

          CCNP SWITCH Portable Command Guide; by Scott Empson and Hans Roth; 208 pages; Cisco Press; 1 edition (April 8, 2010); English; ISBN-10: 1587202484; ISBN-13: 978-1587202483



             One USB flash drive,
             Notebook or 3 ring binder.          


The Self-paced open-entry/open-exit program. Students are required to complete 48 hours in the classroom or laboratory with an instructor present, in order to meet academic standards.

Note: Please understand that you will only be allowed to accumulate time toward the required 48 hours during the 16 weeks of the regular semester when: there is a Cuyamaca College Cisco Networking Academy qualified instructor in the classroom; you are present in E-205 or E207; you have signed into Red Canyon, and you are actively working on the Cisco Networking Academy course material.
Unproductive attendance will not be counted

Self-paced education places additional responsibility on the student for success. Irregular attendance and lack of participation are key factors in determining poor student performance. The greater the amount of time and effort applied by the student, the greater the opportunity for success, rapid advancement of knowledge, and advancement through the program. Students will be expected to manage their attendance with the goal of completing at least one Cisco Semester during a Cuyamaca College Semester. Higher goals of completion are very possible and will be supported. If you have questions about recommended progress rates, please ask the instructor for guidance.


It is the STUDENT’S responsibility to complete the necessary forms to withdraw from the class. All students that are enrolled at the end of the semester must be given a grade.

Students who discontinue attendance but do not officially withdraw from the class will receive an "F" as the grade for the course.

Students who show no activity (attendance logged in Red Canyon, assignments submitted through Blackboard or NetAcad) for three weeks without an instructor-of-record approved progress plan may be dropped from the class. If you have any questions please see your instructor-of-record.


The assignments for this course can be broken in the following groups:

1.    Reading: The material for this course is not included online at the Cisco Network Academy website. Students will need to use the required textbook to complete reading assignments. Reading assignments should be read before the beginning of class. Students are responsible for all the terms and concepts in the modules that we cover.

2.    Labs: During the course, labs will be used to guide students through the practical application of concepts learned in the chapter content and provide an opportunity to learn skills for configuring Cisco routers and switches. Lab assignments will be provided in the assignments section of each chapter on Blackboard. Once a lab assignment is completed it should be submitted using Blackboard. Assignments are considered completed when the questions on the lab assignment are answered and a copy of the configuration has been submitted.

3.    Study Guides: During the course, study guides may be provided to assist students with identifying key information in the reading assignment.  These study guides are not graded but are highly recommended. The study guides will be useful for studying for chapter exams, the comprehensive final, and CCNP TSHOOT exams.
Note: Handwritten study material, including the study guide, will be allowed as reference material during chapter exams.  The online Comprehensive Final exam must be taken in the classroom with no notes or reference material available.



Evaluation in this course is designed to give students a maximum feedback of their progress and to work as a tool to reinforce concepts.

Chapter exams

Each Chapter Exam will be activated only after the student has completed the assignments for the chapter. Chapter exams will be taken in the classroom. Handwritten study material, including the study guide, will be allowed as reference material during chapter exams.  Neither Textbooks or the Internet are considered authorized reference material.

Final Exams

The Comprehensive Final Skills-based Exam is a practical exam covering the skills learned during the course and may include skills covered as part of the prerequisites for taking this course. The exam is taken in the classroom using installed routers, switches, computers and other equipment provided by the instructor. Students may use material designed as a professional reference material to assist them during the skills exam. Examples of authorized references are: "CCNA Portable Command Guide"; "Cisco IOS in a nutshell". Neither textbooks or the Internet are considered authorized reference material.  It is the discretion of the instructor of record for the course to determine whether a specific reference item will be authorized for use during the Comprehensive Final Skills-based Exam.

The Comprehensive Online Final Exam is a multiple-choice exam that covers the entire semester of course material. The Comprehensive Final Exam is taken in the classroom on one of the school's computers without access to any reference material. Students will be allowed blank paper and a pen.

The student must obtain a passing score on both the Comprehensive Skills and Online Final Exams to pass the course. The online and skills-based final exams must be taken by the student to complete the course. All exams must be taken in the classroom. Students must have a passing score on both the Skills-based Final Exam and Online Comprehensive Final Exam in order to pass the class regardless of cumulative grade total.

         Copying and/or printing of any test/exam/quiz content will result in your being dropped from the class. 

         Printing of the curriculum is not allowed. 

         You must pass the skills-based and comprehensive online final exams to pass the class.

Grades will be assigned as follows: 

Final Exam (Comprehensive Online)

(Exam Grade%) X 15 pts

Final Exam (comprehensive Skills Based)

(Exam Grade%) X 15 pts

Lab Assignments and Case Studies

(%Completion) X 45 pts

Chapter Exams

(Avg. Exam Grade%) X 25 pts


Total (possible maximum points)











93.4 - 100


90 - 93.3


86.7 - 89.9


83.4 - 86.6


80 - 83.3


76.7 - 79.9


70 - 76.6




Below 60









The Cisco instructors want to see our students succeed. We realize many students do not have experience taking an OEOE-structured class so we have used our experience teaching OEOE classes to write the following rules to benefit the success of our students. Please read these rules carefully since they are designed to help you progress successfully through the class. .

1. Students are responsible for managing their progress through the course. 
To ensure successful completion of the course, please follow the rules listed below concerning submitting assignments and taking chapter exams. 

Note: Arrangements can be made to deviate from the rules by submitting a written request with justification and getting written approval by the course instructor.

2. Individual assistance is available from the instructor or an in-class tutor during normal class hours. Assistance is provided to clarify networking concepts and/or help you succeed in completing a lab or packet tracer assignment. Reading is an essential part of learning the knowledge and skills components of the course. It is required that you read the entire chapter for the topic you are requesting help with prior to asking for assistance. The instructor or tutor may delay providing assistance until you have completed reading the appropriate chapter content. stress completing the course.  If you find yourself falling behind the recommended pace please contact your instructor for assistance and/or guidance.

3. You should regularly review the assignment schedule and recommended progress schedule to be sure you do not fall behind during the semester.  We have noticed that students who fall further than 1(one) chapter behind the recommended pace have unnecessary stress completing the course.  If you find yourself falling behind the recommended pace please contact your instructor for assistance and/or guidance.

4. Only 2 total lab assignments will be graded by the instructor each week.

Students who have submitted a written notification of accelerated completion at the beginning of the semester will be provided, in writing, the maximum number of assignments that will be accepted each week for grading.

Note: Managing assignment completion is especially critical at the end of the semester. Mismanagement could cause completed assignments not to get graded. 
Students progressing at an accelerated pace will be provided an accelerated assignment schedule.
Submit assignments early and often.

5. Courses with graded study guides:  Up to 2 (two) study guides will be graded for each student per week

6. All Assignments must be submitted no later than the end of week 15 of the semester.
No assignments will be accepted after week 15. 

Note: no more than 2 assignments that are submitted during week 15 will be graded.

7. Only 1 chapter exam will be activated for each student per week. 
Chapter exams will be activated a maximum of 2 times. 
Some classes allow you to take each chapter exam only once so please read the syllabus or see your instructor for clarification. Make sure when you request that an exam be activated you will be able to complete the exam during the period requested.

Students who plan to progress through the curriculum at an accelerated pace will be informed, in writing, the maximum number of exams that will be allowed to be activated each week. 

Note: Students progressing at an accelerated pace will be provided an accelerated assignment schedule.

8. Students are responsible to ensure all chapter exams are completed by the end of week 15. Note: remember, only one chapter exam will be activated each week including week 15.

9. If you have to be absent for more than one (1) week please notify the instructor via email prior to missing class. Please remember, Packet Tracer assignments can still be submitted during periods when you are unable to attend class.

10. Registration in this class implies your interest in learning the knowledge content and skills covered by the course. Prior to performing the assigned skill activities, completing the reading assignment is necessary. Assistance is available in the lab and the classroom by instructors and tutors to help clarify technical concepts you have read in the reading assignments or experienced during the skills assignments. To ensure you benefit from an instructor’s/tutor’s assistance you may be asked relative questions from the reading assignment. Since reading is an important part of your learning experience you may be directed to reread sections of the curriculum prior to receiving further assistance




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