There are established procedures for resolving complaints from not only prospective and current students, but also community members. For example, as a standard practice, the first step should be to seek a resolution at the local level with the appropriate department. If the complainant does not feel that the issue has been solved at this level to his or her satisfaction, the complainant is able to pursue the matter through the established chain of command. The process must be clearly stated and in compliance with Federal regulation (HEA Title IV, CFR, Sections 600.9 and 668.4 (3) (b) since all Title IV eligible institutions must not only have, but also state its administered complaint process.
Send an email to the department supervisor detailing a summary of the problem, including the steps taken to resolve the issue, and the desired outcome. For a list of the Chairs and Coordinators for the Instructional areas, please visit the Chairs and Coordinators Website. If, after meeting with the department supervisor, you are not satisfied with the outcome, contact the Administrator of the appropriate Department or Division. If, after meeting with the Administrator of the appropriate Department or Division, you are not satisfied with the outcome and have taken the appropriate steps to resolve the matter through the established chain of command, contact the Vice President of that Division.
Send an email, detailing a summary of the problem, including the steps taken to resolve the issue and the desired outcome to the Vice President of Administrative Services, Vice President of Instruction, the Vice President of Student Services, or the College President.
Although it is our goal to resolve complaints at the campus level, there may be times when a complainant is not satisfied with the outcome. In these situations, the complainant is encouraged to contact the California Community College Chancellor's Office. The form to submit your complaint can be found at: http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx.
There is a separate link for discrimination complaints. (see below)
If you are submitting a complaint that pertains to unlawful discrimination, you can submit the complaint to the California Community College Chancellor's Office website at:
If you are submitting a complaint that pertains to the institution's compliance with academic program quality and accrediting standards, please submit the information to the Accrediting Commission for Community and Junior Colleges (ACCJC), which accredits the academic programs of the California Community Colleges. The link to submit your complaint can be found at: http://www.accjc.org/complaint-process
(Nothing in this disclosure should be construed to limit any right you may have to take civil or criminal legal action to resolve your complaints.)