Help Desk

Technology Help Desk

Contact us

Phone: (619) 660-4395 - Please have your student ID number at the time of your call.
Email: c-helpdesk@gcccd.edu

Fall Hours 2021 : Monday-Thursday 7:30am-5:00pm, Fridays 8:00am-3:00pm.

After hours: Leave a voice message or e-mail anytime. You should get a response by the next open business day.

How we can help

The Help Desk is your best resource for troubleshooting technical difficulties associated with your student accounts.

These problems include:

Incorrect username and/or forgotten password
Problems logging in to student e-mail, campus network, campus Wi-Fi, library database, or Canvas.
Wi-Fi is available at Cuyamaca Wireless for registered students who bring their own devices. We can help you access the Wi-Fi and use your student account.

When to seek outside help

Knowing who to call and when is invaluable and saves precious time. This is especially crucial if you are enrolled in an online course.

Canvas questions: use the help button in Canvas to find answers and get support. If you don't see your course in Canvas or need a quiz reset, contact your instructor.
Reset your Web Advisor password: Contact Admissions and Records at 619-660-4275.
Home computer and personal device problems: contact the vendor. Consider using the Tech Mall on campus (E-121) as a backup plan when your home system is down.
Home Internet problems: contact your Internet Service Provider (ISP)
Installing/downloading course software for your classes or any software: contact your instructor or the vendor
Configuring your hardware, software, e-mail or browser: contact the vendor or search Google or YouTube.
Problems with the CCCApply website: See the CCCApply site.

Information we need

We really want to help you. When you call or e-mail us, please have the following information available:

Name
Telephone number
Colleague ID number
Username
6-digit date of birth
Learn more about how to find your WebAdvisor Username or Colleague ID click here
A brief description of the problem

When contacting us about Canvas, please include this additional information:

Course Name
Course Section Number
Instructor's Name

Office 365

New for Spring 2021! Student Email credentials now give access to Office 365, OneDrive and on campus WIFI in parking lot 5! Accounts will now remain active between semesters with access to these added features unless the student has missed 2 consecutive Spring or Fall semesters. For details, see GCCCD Student Email Instructions and Microsoft Office 365 and OneDrive Instructions.