Technology Help Desk
Contact us
Phone: (619) 660-4395 - Please have your student ID number at the time of your call.
Email: c-helpdesk@gcccd.edu
Fall Hours 2023 : Monday-Thursday 7:30am - 7:30pm, Fridays 8:00am - 2:00pm.
After hours: Leave a voice message or e-mail anytime. You should get a response by the next open business day.
How we can help
The Help Desk is your best resource for troubleshooting technical difficulties associated with your student accounts.
These problems include:
- Incorrect username and/or forgotten password
- Problems logging in to student e-mail, campus network, campus Wi-Fi, library database, or Canvas.
- Wi-Fi is available at Cuyamaca Wireless for registered students who bring their own devices. We can help you access the Wi-Fi and use your student account.
When to seek outside help
Knowing who to call and when is invaluable and saves precious time. This is especially crucial if you are enrolled in an online course.
- Canvas questions: use the help button in Canvas to find answers and get support. If you don't see your course in Canvas or need a quiz reset, contact your instructor.
- Reset your Self Service password: Contact Admissions and Records at 619-660-4275.
- Home computer and personal device problems: contact the vendor. Consider using the Tech Mall on campus (E-121) as a backup plan when your home system is down.
- Home Internet problems: contact your Internet Service Provider (ISP)
- Installing/downloading course software for your classes or any software: contact your instructor or the vendor
- Configuring your hardware, software, e-mail or browser: contact the vendor or search Google or YouTube.
- Problems with the CCCApply website: See the CCCApply site.
Information we need
We really want to help you. When you call or e-mail us, please have the following information available:
- Name
- Telephone number
- Colleague ID number
- Username
- 6-digit date of birth
- A brief description of the problem
When contacting us about Canvas, please include this additional information:
- Course Name
- Course Section Number
- Instructor's Name
Office 365
Student Email credentials now give access to Office 365.
Zoom Software Access
Need help accessing your account or need one created?
Students: Visit the Zoom for Students webpage for help!
Faculty/Staff: The district will soon be implementing SSO and Zoom accounts for faculty/staff will be auto-provisioned. In the meantime, if you have issues accessing your Zoom account or need one created please reach out to isops@gcccd.edu.
Quick Reference
Online Success
Student Email
Login Problems
Canvas
Wireless Access
Download Center
CCCApply
FAQ's
Other Resources
Tech Mall
Instructional Computer Facilities
Admissions & Records
Assessment
Bookstore
CalWorks
Career Services
Cashier
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DSP&S
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Getting Started
Health Services
Library
Transfer Center
Tutoring
Veteran's Services