Help Desk

 

Contact us

Phone: (619) 660-4395
Email: c-helpdesk@gcccd.edu

 

Help desk hours during Fall 2019: Monday-Thursday 7:30am-7:30pm, Friday 7:30am - 3:00pm.  However, students are encouraged to call and leave a voice message or e-mail anytime.

 

We will respond on the next, open, business day if a voicemail or e-mail is sent after hours.

 

Please have your student ID number at the time of your call.

How we can help

The Help Desk is your best resource for troubleshooting technical difficulties associated with your student accounts.

 

These problems include but are not limited to:

• Incorrect username and/or forgotten password
• Unable to log in to your student e-mail, the campus network or campus Wi-Fi, the library database, or Canvas.
• Wi-Fi is available at Cuyamaca Wireless for registered students who bring their own devices. If you need technical assistance with accessing the Wi-Fi, using your student account, our on-site technical staff is available to assist you in the Tech Mall (E-121).

Canvas Help

If you need help using Canvas you can call the Canvas Help Desk 24 hours a day, 7 days a week at 1-844-592-2205.

 

Contact the Cuyamaca College Help Desk for help logging in and finding your classes.

When to seek outside help

Knowing who to call and when is invaluable and saves precious time. This is especially crucial if you are enrolled in an online course. The following is a list of tasks that are not supported by the help desk:

• Resetting Web Advisor passwords
  We are no longer able to provide this service due to FERPA laws.
  Contact Admissions and Records at 619-660-4275.
• Troubleshooting your home computer
  (Consider using the Tech Mall on campus (E-121) as a backup plan when your home system is down)
• Problems associated with your Internet Service Provider (ISP)
• Resetting quizzes/tests in Canvas
  Please Contact your instructor
• Tutoring
• Installing/downloading course software for your classes or any software
• Configure your hardware, software, e-mail or browser
• Problems with the CCCApply website
  Learn more about CCCApply here

Information we need

We really want to help you. When you call or e-mail us, please have the following information available:

• Name
• Telephone number
• Colleague ID number
• Username
• 6-digit date of birth
• Learn more about how to find your WebAdvisor Username or Colleague ID click here
• A brief description of the problem

 

When contacting us about Canvas, please include this additional information:

 

• Course Name
• Course Section Number
• Instructor's Name

 

Quick Reference

Online Success
Student Email
Login Problems
Canvas
Wireless Access
Download Center
CCCApply
FAQ's

 

Other Resources

Tech Mall
Instructional Computer Facilities

Admissions & Records
Assessment
Bookstore
CalWorks
Career Services
Cashier
Counseling
DSP&S
Financial Aid
Getting Started
Health Services
Library
Transfer Center
Tutoring
Veteran's Services